Product OwnerZolon Tech Inc. • Reston, VA, United States
Product Owner
Zolon Tech Inc. • Reston, VA, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Lead discovery, adoption, and post-adoption support to ensure customers successfully leverage ServiceNow capabilities. Translate client needs into product features, user stories, and roadmap priorities. Conduct discovery sessions, map processes to platform capabilities, identify gaps, and define adoption strategies. Serve as the main point of contact for customer accounts—overseeing onboarding, implementation, and ongoing success reviews. Partner with cross-functional teams to deliver MVPs, enhancements, and continuous improvements. Coach teams on Agile practices and mentor Product Owners. Bachelor's degree in Product Management, IT, Engineering, or related field (or 4 additional years of relevant experience). 6+ years in IT, business analysis, or solutions development OR 4+ years as a Product Owner. Strong ServiceNow platform expertise (ITSM, HRSD, CRM). Excellent problem-solving, communication, and stakeholder-management skills. Experience with large-scale ServiceNow implementations (preferred). Healthcare industry experience (a plus). Certified Scrum Product Owner and ServiceNow certifications (preferred). Strong ability to drive adoption and customer success. Skilled in stakeholder engagement and C-level communication. Ability to translate technical concepts into business value and facilitate workshops / demos.
Job Description :
- We’re seeking an experienced ServiceNow Product Owner to act as the primary liaison between client stakeholders and internal delivery teams.
- This role focuses on driving customer adoption, optimizing workflows, and ensuring product solutions deliver measurable business value.
Responsibilities :
Qualifications :
Required Skills :
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