PennDOT - PS6 A2 SC3 (Lycoming County)

Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.

• Candidates in other counties may be considered based on qualifications and candidate availability.

Technical Experience and Documentation

Demonstrated experience in technical development and documentation.

o General IT proficiency, including :

Windows Desktop OS 10 years

Windows Server 10 years

Active Directory 10 years

PowerShell scripting 5 years

Microsoft Office 10 years

o Technical writing and editing 5 years' experience, including :

Authoring technical content

Editing for both clarity and formatting

o Degree in a relevant technical or IT discipline.

Software Packaging and Deployment

Create software packages for SCCM with 5 years' experience, with a focus on Autodesk and Bentley products (both also 5 years' experience).

o Download and prepare vendor software for packaging.

o Perform test installations of out-of-box (OOB) software.

o Determine the appropriate installation method (e.g., batch or PowerShell script).

o Develop installation scripts following established standards and best practices.

o Test and validate resulting scripts.

o Deliver completed packages to the SCCM team for Software Center testing.

Testing Coordination and Support

Coordinate with technical leads, business users, and project managers during package testing.

Collaborate closely with testers to improve the end-user experience.

Address and resolve questions or issues that arise during the testing process.

Technical Troubleshooting and End-User Support

Resolve or assist in resolving cross-application technical issues.

Provide support for end-user software installation issues.

Manage and update Active Directory groups related to CADD support.

Research and recommend hardware for purchase when needed.

Communication and Teamwork, and Process Adherence

Provide accurate and timely status updates.

Demonstrate strong written and verbal communication skills.

Work effectively in a collaborative team environment to meet shared objectives.

Share application-specific knowledge across teams.

Quality, Documentation, and Process Adherence

Complete assigned tasks within established time estimates.

Follow organizational quality standards and procedures.

Develop, refine, and document expert practices and standards.

Ensure documentation is accurate, complete, and up to date.

Identify, track, and resolve issues, risks, and action items.

Stay informed about industry trends and emerging tools and apply them appropriately.

Proactively anticipate and resolve issues impacting the team.

Documentation, Editing, and Standards Development

Develop, maintain, and document expert practices and standards.

o Ensure all documentation is accurate, complete, and aligned with established guidelines.

Perform technical editing of training materials.

o Adjust layout and formatting to conform to required styles.

o Revise text for clarity, accuracy, and consistency.

Required / Desired Skills

Skill

Required / Desired

Amount of exp required in years

Candidate Experience

Windows Desktop OS

Required

10

Windows Server

Required

10

Active Directory

Required

10

Microsoft Office

Required

10

PowerShell scripting

Required

Technical writing and editing

Required

Degree in a relevant technical or IT discipline

Required

SCCM

Required

Autodesk

Required

Bentley

Required

Questions

No.

Question

Answer

Question2

This position is 40 hours per week. Is this understood?

Question3

This requisition will feature first round interviews via Teams. In order to deter a fake candidate scam the candidate must present a valid photo ID to the camera at the beginning of the interview. They also must pan the camera 360 degrees in the fixed room for the panel to see to make sure they are the only person in the room during the interview. Do you accept these conditions?

Question4

If you elect to, please provide your candidate's e-mail address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that?

Question5

Where does your candidate currently reside (e.g. city, state)?

Question6

Resume wise, please do not include filler material (e.g. describing a company's core capabilities / description). Please only include relevant info (e.g. what was done at the job / project). Is this reflected in the resume?

Question7

Inaccurate responses to the skills above will result in your company being omitted from future PennDOT requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses?

Question8

Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.