Client Success Manager

A company is looking for a Client Success Manager.

Key Responsibilities

Manage a portfolio of clients, ensuring satisfaction, retention, product adoption, and revenue growth

Build and maintain strong client relationships while coordinating with support teams to resolve issues

Develop and execute strategies for account growth, upselling, and cross-selling aligned with client needs

Required Qualifications

3+ years of experience in client management or technical customer success in a revenue-carrying role

Proven success in negotiating contracts and expanding accounts for mid-market or enterprise clients

3-5 years of hands-on experience with Salesforce CRM, including configuration and user support

Bachelor's degree in Business, Communications, or a related field preferred

Experience with fundraising-related tools and knowledge of advancement business processes preferred