Service Delivery Manager

A company is looking for a Service Delivery Manager.

Key Responsibilities

Manage day-to-day operational aspects of managed services clients' environments to ensure client satisfaction and profitability

Build knowledge of client's business and strategize on opportunities to strengthen relationships

Oversee client support, case and change management, and maintain process documentation

Required Qualifications

1-3 years of Project Management experience

Experience with technical project management delivery in Microsoft Enterprise Infrastructure Solutions, Data Center Virtualization Platforms, and Enterprise Data Networking

Proficient in software such as Outlook, OneNote, PowerPoint, Excel, and Word

Experience in budget tracking and complex cost-benefit analysis for budgets ranging from $10K to $50K

Familiarity with ServiceNow and knowledge of the System Development Life Cycle (SDLC) is preferred