Customer Success Manager, Enterprise

Job Description

Job Description

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.

We are looking for a Customer Success Manager to join our Client Services Team .

This role will report to our Senior Team Manager, Customer Success.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb's platform, is essential to keeping clients engaged with Similarweb for years.

• The CSM is in the front line, bringing our platform and data to life for the client
• The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points

So, what will you be doing all day?

Your role as part of the Client Services Team means your daily responsibilities may include :

This is the perfect job for someone with :

The base salary range for this position in the Burlington, Massachusetts area is $65,000 to $101,000 + benefits, including : medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave.

In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $120,000, depending upon the final terms of employment and achievement of established targets.

Individual compensation is based upon a number of factors, including qualifications and relevant experience.

The base salary range above is for the Burlington, Massachusetts area, and could vary for candidates in other locations.

Why you'll love being a Similarwebber :

You'll actually love the product you work with : Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You'll find a home for your big ideas : We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take the initiative and create meaningful change within the organization.

We offer competitive perks & benefits : We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours.

You can grow your career in any direction you choose : Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Diversity isn't just a buzzword : People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

Please note : We're unable to sponsor employment visas at this time.

#LI-KZ #LI-Hybrid

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