Business Development Center (BDC) Manager - Bay Ridge HondaBay Ridge Honda • Brooklyn, New York, United States
Business Development Center (BDC) Manager - Bay Ridge Honda
Bay Ridge Honda • Brooklyn, New York, United States
[job_card.30_days_ago]
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- [job_card.full_time]
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[job_card.job_description]Oversee all inbound and outbound customer communications (Sales & Service). Train and coach BDC agents on phone etiquette, email / text follow-up, and closing techniques. Analyze performance KPIs daily and adjust strategies to hit appointment and conversion targets. Coordinate closely with Sales Managers to optimize lead handoff and follow-through. Manage and refine workflows inside Reynolds & Reynolds for efficiency and accountability. Take ownership of lead response times, appointment-setting scripts, and long-term nurture processes. Family-owned dealership with a long-standing reputation in Brooklyn. High-volume store with a large used inventory and steady new car traffic. Tight-knit management team that values collaboration and execution. Opportunity to lead a department that is vital to our continued growth. Competitive base salary + performance-based bonus structure. Health, dental, and vision insurance. Paid time off. 401(k) with company match. Union benefits for eligible roles.
Are you a BDC Manager with real experience in the trenches? Do you speak fluent Reynolds & Reynolds?
Bay Ridge Honda is looking for a seasoned Business Development Manager to lead and evolve our BDC operations. This is not a training-ground role—we need someone who’s been in the hot seat, knows how to drive showroom traffic, convert online leads, and hold a team accountable.
What We’re Looking For :
- Automotive BDC leadership experience required (minimum 3 years preferred).
- Hands-on experience with Reynolds & Reynolds CRM / DMS.
- Proven ability to lead, train, and motivate a high-performance team of BDC reps.
- A metrics-driven mindset : you know your outbound calls, appointment set rate, and show-to-sale ratios.
- A strong communicator who can collaborate effectively with Sales and Service departments.
- Professional, organized, and committed to delivering exceptional customer service experiences.
Your Day-to-Day :
Why Bay Ridge Honda?
Compensation & Benefits :
About Bay Ridge Honda :
Bay Ridge Honda has been family-owned and operated since 1960. We're proud to be one of the top-performing Honda dealerships in the country, but more importantly, we're built like a family, not a corporation. We offer tremendous potential for growth and a workplace where people want to stay and succeed together.
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Bdc Manager • Brooklyn, New York, United States
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