User Operations Specialist

A company is looking for a User Operations Specialist who thrives in a fast-paced SaaS environment.

Key Responsibilities

Triage and resolve client and partner inquiries across various communication channels

Gather technical and operational details for effective escalation to relevant teams

Manage cases from intake to resolution, ensuring strong documentation and actionable context

Required Qualifications

Strong customer service orientation with clear and empathetic communication skills

Sharp troubleshooting instincts and sound judgment in technical and workflow challenges

Experience with tools like Salesforce, Intercom, or Slack, or ability to quickly learn new systems

Collaborative mindset and willingness to support team efforts across channels

Curiosity and a progress-over-perfection mindset, eager to learn and adapt