Customer Care Associate

Job Description

Customer Care Agent

Ready to join a global beauty brand that's skyrocketing in the U.S. and just opened a gorgeous new headquarters in Irvine? This is your chance to get in early with a company that blends luxury skincare, science, and innovation - and treats customer experience like an art form.

If you're warm, detail-obsessed, and love helping people feel seen, supported, and taken care of... you're exactly who they want.

What You'll Do

As a Customer Care Agent, you'll be the trusted voice behind a fast-growing skincare empire - supporting both everyday customers and a passionate community of distributors. Expect to :

• Own customer cases from start to finish (no endless hand-offs)
• Provide friendly help with orders, product questions, account issues, returns & shipping
• Communicate daily via phone, email, and chat
• Partner with Operations, Marketing, and Logistics to solve "the tricky stuff"
• Offer bilingual support (Vietnamese, Chinese, Korean, or Spanish is a huge plus!)
• Deliver calm, thoughtful, empathetic support - even on the busiest days

Who You Are

You'll thrive in this role if you :

Why You'll Love This Job

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference : JN -122025-410997