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Customer Service Representative
Customer Service RepresentativePronto Heating & Air Conditioning • Minneapolis, MN, US
Customer Service Representative

Customer Service Representative

Pronto Heating & Air Conditioning • Minneapolis, MN, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Join the Pronto Heating & Air Conditioning Team as a Customer Service Representative!

Location : Edina, MN

Position : Full-Time

Are you a motivated, customer-focused individual looking to make a difference? Pronto Heating & Air Conditioning, a trusted family-owned HVAC company with over 60 years of experience, is expanding and seeking a Customer Service Representative (CSR) to join our dynamic team! This full-time role combines customer service, administrative tasks, and dispatch duties, all while ensuring our clients receive the highest level of service.

Why Work with Us?

At Pronto Heating & Air Conditioning, we offer more than just a job – we offer a career with a supportive team and a company that values your contributions. Our employees are the backbone of our success, and we pride ourselves on providing competitive pay , outstanding benefits , and growth opportunities .

  • Competitive Pay : Starting at $21 / hr + commission
  • Stay-on Bonus : $500 after 6 months
  • Comprehensive Benefits : Health, dental, paid vacation, vision, and 401(k)
  • Team Culture : A friendly, supportive, and fun work environment
  • Opportunities for Growth : We invest in your development and career advancement

What You'll Do

As a CSR and dispatcher at Pronto Heating & Air Conditioning, you'll play a crucial role in providing exceptional customer experiences. Every day will bring variety as you :

  • Engage with Customers : Answer incoming calls and make outgoing calls to assist clients, providing them with the information they need in a professional and friendly manner.
  • Coordinate Scheduling : Schedule appointments, ensuring our HVAC technicians arrive on time and maximize their efficiency.
  • Dispatch Calls : Assign and track HVAC service calls to field technicians, ensuring timely updates for clients.
  • Handle Administrative Duties : Help process permits, schedule inspections, complete rebate paperwork, handle equipment registration, and prepare follow-up packets.

    • Your ability to juggle multiple tasks while delivering outstanding service is key to our success.

    What We're Looking For :

    We want a dependable and detail-oriented individual who thrives in a fast-paced environment . If you have a passion for customer service and enjoy problem-solving, you'll be a perfect fit for our team!

  • 1+ years of customer service experience (Call center experience is a plus!)
  • Excellent communication skills , both written and verbal
  • Tech-savvy with strong computer skills (data entry, Excel knowledge)
  • Bilingual skills are a plus
  • Previous dispatch or home service experience is a bonus

    • Why Pronto Heating & Air Conditioning?

    We are more than just an HVAC company – we are a team that values professionalism, respect, and reliability. We pride ourselves on our commitment to providing top-notch service to our clients, and we do it all while maintaining a fun, friendly atmosphere . We also understand the importance of work-life balance, so we offer paid vacation and great benefits to support your well-being.

    Ready to join a growing company where your contributions truly matter? Apply today to become a part of the Pronto Heating & Air Conditioning team!

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