Sales Support Specialist

Description:

About CBC Mortgage Agency

CBC Mortgage Agency (CBCMA) focuses on personal and professional development as the core value of the Company that has established a record of success and growth. Take your career to the next level in a comfortable workplace with an environment that encourages networking and team socializing. As well as great perks and benefits the position offers competitive wages, depending on experience, as well as full benefits, including medical, dental, and vision insurance coverage, short- and long-term disability, and a 401(k) plan retirement investment. In addition to these great benefits, we offer 11 company holidays a year and paid time off (PTO). If this is the opportunity that you’ve been waiting for, apply today!

Summary
CBC Mortgage Agency is seeking an outgoing individual with call center experience and mortgage industry knowledge to be their next Sales Support Specialist. This individual must be detail-oriented, efficient, and friendly to assist the Sales Department in driving customer loyalty and generate leads. The Sales Support Specialist position requires good time management and organizational skills, along with the ability to communicate clearly and effectively while being an important support arm for the sales team.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Assist the Sales Support team in answering incoming requests for more information, including emails, phone calls, and texts.
2. Following up with potential clients and consumers for schedules, product details, applications, and other administrative matters and items for sales purposes.
3. Scheduling trainings and meetings for Sales staff and Clients.
4. Training clients and customers in different aspects of CBCMA daily operations, guidelines, and procedures.
5. Handle incoming applications for new clients.
6. Observe mortgage sales trends across the United States and propose responses to current and developing trends.
7. Preparing material to be published both internally and externally according to Company guidelines and Sales team needs.
8. Maintaining both healthy and open communication with supervisors and managers.
9. Participate in outbound call campaigns as well as outbound email campaigns.
10. Complete other duties and tasks as assigned by management.

Requirements:

Competencies

1. Results Driven & Professionalism.
2. Dedicated Customer/Client Focus.
3. Great communication and customer service skills.
4. Efficient Computer skills & Teamwork oriented mindset.
5. The ability to multitask and change tracks when needed.
6. Strong analytical, organizational, and time management skills.
7. Experience using Microsoft Office products, particularly Excel.
8. An understanding of sales tactics and customer service principles.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work
This is a full-time position, working Monday through Friday with consistent and flexible hour schedules centered on supporting the Sales team.

Travel
No travel is expected.

Education and Experience

1. High School Diploma/GED.
2. Knowledge of the mortgage industry and operations.
3. Call Center experience in making outbound and cold calls.
4. Technical and computer literacy in a fast-paced environment.
5. Experience in writing marketing and technical language content/material.

Work Authorization/Security Clearance
Must be authorized to legally work within the United States of America.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.