E-Commerce Operations Manager

Job Description

The E-Commerce Operations Manager is responsible for overseeing and managing the daily operations of Goodwill South Florida’s e-commerce business. This role supports the growth of our e-commerce line of business, directly contributing to revenue generation, which supports our mission of providing jobs and job training to individuals with disabilities and other barriers to employment. The manager will ensure efficient fulfillment, warehousing, distribution, and customer service operations, primarily focusing on online marketplaces such as GoodwillFinds, Shop Goodwill, eBay, and Amazon.

Requirements

• Bachelor’s degree in Business Administration or a related field is preferred, or a minimum of 4+ years of dynamic experience in a similar capacity.
• Extensive knowledge of fulfillment, warehouse, distribution, and e-commerce operations.
• 5 years of managerial experience.
• High proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint. Knowledge of MS Teams is a plus.
• Solid written and verbal communication skills, with clear and precise communication at all levels.
• Ability to multi-task in a fast-paced, changing environment.
• Strong analytical thinking and problem-solving skills.
• Team player with a high level of organizational skills.
• Bilingual (English / Spanish) skills are a plus.