Service Supervisor

DESCRIPTION

We are looking for a talented Service Supervisor to join our team in Service in San Leandro, CA.

*In this role, you will make an impact in the following ways:*

• Financial Acumen Interpret and apply key financial indicators to make informed decisions that improve operational and business performance.

• Communicates Effectively Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.

• Customer Focus Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.

• Directs Work Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.

• Ensures Accountability Hold yourself and others responsible for meeting commitments and achieving results.

• Manages Conflict Address disagreements constructively to maintain team cohesion and productivity.

• Diagnostics Application Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.

• Electronic Service Tool Application Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.

• Service Documentation Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.

• Technical Escalation Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.

• Warranty Process Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Financial Acumen Apply understanding of key financial indicators to make informed decisions that improve operational and business performance.

• Communicates Effectively Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.

• Customer Focus Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.

• Directs Work Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.

• Ensures Accountability Hold yourself and others responsible for meeting commitments and achieving results.

• Manages Conflict Address disagreements constructively to maintain team cohesion and productivity.

• Diagnostics Application Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.

• Electronic Service Tool Application Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.

• Service Documentation Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.

• Technical Escalation Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.

• Warranty Process Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.

QUALIFICATIONS

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Skills/Experience:

• Comfortable leading a team of technicians with servicing, installing, and commissioning Cummins Power Generation applications

• Experience leading in a unionized environment

• Experience in project management

• Satisfactory organization skills

• Satisfactory communication to high profile customers

Additional Information:

• Willing to visit job sites within the Bay Area

• Schedule will turn into Tuesday-Saturday, once candidate is up to speed and training is completed.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidates qualifications and experience, where appropriate.

Min Salary $76800

Max Salary $115200

100% On-Site No