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Restaurant Supervisor - JALEO DC
Restaurant Supervisor - JALEO DCJosé Andrés Group - Washington D.C. • Washington, DC, US
Restaurant Supervisor - JALEO DC

Restaurant Supervisor - JALEO DC

José Andrés Group - Washington D.C. • Washington, DC, US
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  • [job_card.full_time]
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Job Title : Restaurant Supervisor

Reports To : General Manager

Department : Operations – Front of House

Employment Type : Hourly, Non-Exempt

Pay per hour : $25.00 - $35.00

Position Summary

The Shift Supervisor leads the team through each service, owning the floor during assigned shifts to deliver efficient operations, gracious hospitality, and brand standards. This role oversees opening / closing procedures, runs service with authority and consistency, supports guest recovery, coaches hourly team members, and ensures smooth communication across all dayparts. The Shift Supervisor acts as the Manager-on-Duty when required and solves problems in real time to maintain safety, quality, and an outstanding guest experience.

Key Responsibilities

Lead Service & Standards

  • Serve as floor leader and Manager-on-Duty during assigned shifts.
  • Run a smooth shift : deploy stations, set pacing, direct line flow, manage wait times, and assist on the service line during peaks.
  • Conduct pre-shift meetings that set expectations, service goals, and menu knowledge highlights.
  • Handle escalations and guest recovery with empathy, ownership, and sound judgment.
  • Uphold all SOPs and steps of service; use guest feedback, mystery shop reports, and manager logs to reinforce consistency.
  • Monitor sections, ticket times, and service cadence; adjust staffing or support where needed to protect standards.

Opening & Closing Responsibilities

  • Execute all opening procedures : floor setup, POS checks, station readiness, side work assignments, and safety walkthroughs.
  • Lead closing procedures : secure cash drawers, finalize deposits, complete checklists, verify cleaning and reset standards, and ensure the restaurant is fully shut down according to policy.
  • Audit side work completion daily; ensure transitions between shifts are clean and organized.
  • Confirm all equipment is operational at open and properly shut down at close, report deficiencies immediately.
  • Assist with administrative tasks assigned by the General manager.

    • Talent Development & Coaching

  • Set clear expectations and coach team members in the moment to reinforce service excellence.
  • Support training for new hires and cross-training opportunities; model JAG hospitality behaviors.
  • Document performance feedback and escalate recurring issues to leadership.
  • Foster a positive, respectful, team-oriented work environment that celebrates great performance.

    • Culture & Communication

  • Champion JAG values through hospitality, teamwork, and professionalism.
  • Maintain strong communication across all shifts via detailed manager logs, pre-shift notes, and follow-through.
  • Encourage continuous improvement and adaptation to operational needs, protecting quality at all times.

    • Daily Operations & Compliance

  • Maintain DOH compliance at all times, correct sanitation or safety issues urgently.
  • Ensure allergy protocol is followed, including clear communication with guests and BOH teams.
  • Oversee responsible alcohol service and enforce ID verification standards.
  • Support safe cash-handling, including drawers, deposits, logs, and variance reporting.
  • Monitor dining room, restrooms, host areas, and service stations for cleanliness and readiness.
  • Respond promptly to facilities issues, emergencies, or guest incidents.

    • Financial Discipline

  • Manage in-shift labor to plan through smart deployment and proactive adjustments.
  • Support cash management accuracy : reconcile drawers, prepare deposits, and investigate variances.
  • Monitor inventory levels, portioning, waste, and product usage, alert leadership to trends or concerns.

    • Required Qualifications

  • 1+ year of restaurant supervision experience and 1+ year in fast casual or full-service restaurants.
  • Ability to lead a team during high-volume periods; strong communication skills.
  • Knowledge of service standards, sanitation / health codes, and responsible alcohol service.
  • Proven ability to coach, train, and evaluate team members fairly.
  • Basic P&L literacy regarding labor, cash handling, and inventory.
  • Ability to use POS systems, scheduling tools, and Google Workspace.
  • Availability on nights, weekends, and holidays.

    • Working Conditions & Physical Requirements

  • Stand / walk for extended periods (up to 8 hours).
  • Perform tasks requiring mobility, bending, and reaching.
  • Lift / carry up to 15 lbs. regularly and up to 30 lbs. occasionally.
  • Engage in constant communication with guests and team; manual dexterity required.
  • Work in a fast-paced environment with variable temperatures and cleaning agents. Slip-resistant footwear required.

    • In Return, We Offer You

  • Competitive hourly pay with opportunities for growth
  • Eligible health & wellness benefits (for qualifying roles)
  • Employee dining and partner discounts
  • Clear path to Assistant General Manager and beyond

    • Equal Opportunity Employer

    José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify program.

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