Account Manager - Customer Success Manager

Account Manager - Customer Success

A leading provider of IT Managed Services in New York City Metro area is looking for an Account Manager to further accelerate growth on a Local, Regional and National basis. Individuals applying for this position must be highly motivated, goal oriented and focused on continuous improvement. Candidate must be willing to work independently in a demanding and dynamic environment. Due to the consultative nature of the account management process, candidates must also have extremely strong phone and communication skills, technical aptitude, relationship-building ability, cooperative inter-departmental team-building skills, as well as the strong desire to grow revenue and learn the business.

In order to succeed in this role we will provides technical training, tools, career path upside and an experienced sales force from which to learn from.

Primary Responsibilities

• Establish and maintain strong relationships with key contacts at our clients
• Lead client meetings via collaboration tools and in person to help establish a rapport with the client base and provide relevant details in relation to services needed and support provided
• Act as a customer advocate when an issue arises with a client to help driving the right people to optimize the customer experience
• Maintain knowledge on current technologies & services relevant to our clients and the overall Technology Managed Services Industry
• Gain client confidence through product knowledge, business needs, and service patterns by regularly observing the delivery and support processes
• Audit service requests and projects to maintain a consistent client experience and high level of client satisfaction with a focus on continuous improvement
• Proposal and quote preparation
• Additional duties, upon management request

Qualifications

Specific Skills for the Account Manager would include, but not be limited to :

Other Details about the Job