Account Director

Account Director

The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned account / s within the Region. The Account Director is responsible for $2MM - $5MM revenue while leading one or more client accounts within Global Occupier Services (GOS) across one or more of the service lines below :

• Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
• Project & Development Services
• Portfolio Administration
• Workplace and Portfolio Strategy

This position provides leadership and management across all aspects of the accounts including, but not limited to :

Service Delivery Standards Excellence

Client Experience & Relationship Management

Talent Management and Team Development

Financial Performance (including P&L, contract expansion / renewals etc.)

Expanding Share of Wallet

Account Risk Management

Essential Functions and Responsibilities :

Manage the financial and contract performance outcome of one or more account teams.

Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectives

Establish and implement the overall vision, strategy and performance metrics to the applicable service lines

Develop and maintain strong client relationships

Implement and manage account governance process

Provide disciplined contract management to meet superior delivery of all contract deliverables

Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations

Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities

Oversee risk mitigation and dispute resolution for client and C&W

Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.

Attract and maintain top talent and provide on-going mentoring to team for superior performance

Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.

Responsible for revenue generation, account P&L management, profitability and overall financial performance

Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion

Ensure quantitative and qualitative analytics and evidenced-based decision making

Key Competencies :

Leadership

Customer Relationship Management

Technical Skills

Organization Design & Management Skills

Communication (oral and written)

Financial Management

Matrix Organization / Business Partner Skills

Presentation Skills

Business Acumen

Education :

Bachelor's degree required

Master's degree or MBA preferred

Important Experience :

Minimum of 10 years at Senior Management level or other similar capacity

Experience in directly leading and managing multi-discipline teams

Client, P&L and contract management experience

Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Portfolio Administration and Strategic Consulting

Additional Eligibility Qualifications :

Ability to develop positive working relationships with agencies, local government officials, and business community members

Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)

Skilled in financial analysis and knowledge of financial concepts

Ability to comprehend, analyze and interpret complex business documents

Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is : $225,250.00 - $265,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.