Operations Coordinator

Position Purpose :

The Operations Coordinator at SRS Building Products is responsible for managing daily warehouse operations ensuring the swift and accurate execution of work orders and enhancing customer satisfaction by addressing complaints and supporting delivery requirements. This role involves facilitating inventory management through coordination with the Branch Manager and utilizing Agility software to maintain optimal stock levels and prevent duplicate orders while also overseeing the dispatch and logistical operations of delivery vehicles. With a strong emphasis on operational efficiency and customer service excellence the Operations Coordinator plays a pivotal role in supporting the branchs operational objectives and maintaining superior service standards for SRS Building Products Business Customers.

Key Responsibilities :

• Coordinate and manage daily warehouse operations ensuring work orders are executed with precision and on schedule to optimize efficiency and client satisfaction.
• Resolve incoming customer complaints swiftly and courteously taking full ownership of issues and engaging warehouse personnel and delivery teams as needed to achieve timely resolutions.
• Supervise and facilitate the accurate loading and unloading of orders for vendors and customers ensuring adherence to company standards for promptness and accuracy.
• Utilize On Demand routing software to dispatch trucks and guarantee timely and precise delivery of products to customer worksites streamlining logistics and minimizing delivery-related disruptions.
• Utilize Agility software to meticulously track and report stock levels providing data-driven insights to the Branch Manager to support inventory decision-making and prevent duplicate orders.
• Conduct comprehensive inventory management activities including purchasing weekly cycle counts and the evaluation and resolution of damaged or outdated stock to uphold inventory integrity and availability.
• Implement rigorous order processing and day-end balancing procedures to support the seamless operation of the branch and contribute to overall business success.
• Foster superior customer service and company representation while managing internal processes enhancing customer relations and supporting the Branch Managers strategic goals.

Direct Manager Direct Reports :

Reporting Structure :

The Operations Coordinator reports directly to the Branch Manager or Assistant Branch Manager. This role functions as a pivotal support position to the Branch Leadership ensuring seamless daily operations within the warehouse.

Direct Reports :

This position carries no direct supervisory responsibilities or direct reports. The Operations Coordinator operates collaboratively with warehouse and delivery personnel providing guidance and direction as needed to uphold operational standards.

Travel Requirements :

The Operations Coordinator at SRS Building Products is required to undertake occasional travel to regional branches for inventory audits supplier meetings and operational assessments to ensure consistent compliance with company standards.

Physical Requirements :

The Operations Coordinator role requires a combination of activities in a standard office setting and tasks that may involve physical exertion typical of a warehouse environment. The position entails prolonged periods of sitting at a desk and operating a computer as well as standing walking and using hands to finger handle or feel objects and equipment. Occasionally the role may require reaching with hands and arms climbing or balancing on ladders and stooping kneeling crouching or crawling. The employee must be able to frequently lift and / or move up to 15 pounds and occasionally up to 25 pounds. Exposure to high noise levels and extreme weather conditions may occur. Reasonable accommodations can be made to enable individuals with disabilities to perform these essential functions ensuring compliance with the Americans with Disabilities Act (ADA) and maintaining a conducive work environment for all employees.

Working Conditions :

In the role of Operations Coordinator at SRS Building Products employees will primarily operate within a fast-paced and dynamic work environment. This position is designed for those who can thrive in a high-energy deadline-driven atmosphere as it requires efficiently managing warehouse operations to meet the diverse needs of our customers. Although the role is primarily based on-site allowing the coordinator to directly oversee warehouse activities interactions with team members customers and leadership ensure a rich collaborative work experience. This setting underscores the importance of exemplary organizational skills as multifaceted tasks must be prioritized and delivered with precision to maintain optimum inventory levels and customer satisfaction. The successful candidate will be adept at juggling multiple responsibilities including the coordination of timely deliveries and meticulous inventory control all while maintaining a keen focus on safety and efficiency.

Minimum Qualifications :

Education and Experience :

Required Skills and Abilities :

Technical Proficiencies :

Additional Requirements :

Preferred Qualifications :

1. Advanced Operational Proficiency

2. Leadership and Influence

3. Customer Service Excellence

4. Technical Acumen

5. Safety and Compliance Knowledge

6. Strategic Planning and Implementation

7. Effective Communication Skills

8. Vendor Management Experience

Candidates with these qualifications will bring enhanced value and innovative solutions to the Operations Coordinator role facilitating a high-functioning warehouse environment that aligns with organizational excellence and customer satisfaction.

Minimum Education :

A high school diploma or equivalent is required.

Preferred Education :

For the position of Operations Coordinator a Bachelors degree in Business Administration Supply Chain Management or a related field is preferred.

Minimum Years of Work Experience :

The minimum years of work experience required for the Operations Coordinator role is stated as follows :

Candidates are expected to possess one to two years of related experience and / or training or an equivalent combination of education and experience.

Certifications :

Competencies :

1. Communication Proficiency : Demonstrates exceptional verbal and written communication skills to effectively resolve customer complaints liaise with warehouse personnel and maintain professional interactions at all levels of service delivery.

2. Organizational Skills : Exhibits advanced organizational skills to manage inventory control oversee warehouse operations and ensure the timely and accurate handling of orders contributing to the seamless functioning of daily operations.

3. Customer Service Excellence : Maintains a customer-focused approach ensuring superior customer service by understanding and exceeding customer needs effectively managing complaints and delivering tailored solutions within set timelines.

4. Time Management : Utilizes strong time management skills to prioritize tasks and meet critical deadlines within a fast-paced environment ensuring efficient operation and coordination of warehouse activities.

5. Problem-Solving and Decision-Making : Applies strong analytical and problem-solving skills to tackle operational challenges make informed decisions and implement effective solutions that enhance operational efficiency.

6. Technical Aptitude : Demonstrates proficiency in utilizing Agility software and Microsoft Office Suite to track stock levels generate reports and facilitate day-to-day warehouse functions with accuracy and efficiency.

7. Adaptability and Resilience : Shows the ability to adapt seamlessly to changing priorities and work effectively under pressure maintaining high performance even in stressful or unpredictable scenarios.

8. Interpersonal Effectiveness : Builds positive relationships with team members and stakeholders through effective interpersonal skills fostering collaboration and supporting the overall achievement of branch objectives.

The base salary for this position typically falls within the range of $27.07 to $34.42 per hour. Starting wage may vary based on a number of factors including but not limited to the position being offered location education training and / or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role associates may also be eligible for performance-based bonus programs commissions car allowance or automobile and fuel program and reimbursement for travel expenses in accordance with company travel policy.

Job Location :

SRS Building Products - Kent

8420 S. 190th Street Suite B Kent WA 98032

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc. including all its subsidiaries provides job opportunities to qualified individuals without regard to actual or perceived race color creed religion national origin sex gender age disability gender identity sexual orientation citizenship status uniform service veteran status marital status genetic information physical or mental disability or any other characteristic in accordance with applicable federal state and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position please contact Human Resources at US : 855.556.3221 or by email to : with the nature of your accommodation request and include the Business name location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen as permitted by law.

Competitive weekly / bi-weekly pay discretionary bonuses 401(k) with company match Employee Stock Purchase Plan paid time off (vacation sick volunteer holidays birthday floating) medical / dental / vision flexible spending accounts company-paid life and short-term disability plus optional long-term disability and additional life insurance.

Required Experience :

IC

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 27 - 34