Application Production Support

Job# : 3021741

Job Description :

Job Role : Application Production Support

Contract Duration : 12 months contract role

Location : Chandler, AZ

The Application Production Support role is within the Banking Production Services group, where the successful candidate will be part of the team providing 24 x 7 follow the sun support coverage and be responsible for providing day to day operational support for real-time banking applications for our Global Banking business. In this role you will be required to work through resolving issues and incidents that are related to the system or reported by business users, as well as support change and release activities. You will also be required to assist and work closely with technology and business partners across GTO to assist in risk, audit and regulatory activities that the team get engaged in to maintain the application.

• Investigate and troubleshoot issues on banking platform and associated applications, participate in incident bridges, ensuring all required individuals are on the call and are actively seeking to resolve the issue(s).
• Provide technical support on payments applications, providing in-depth technical analysis as required on varying platforms in the event of issues being reported, as well as following up post issue to investigate and determine root cause, identifying and implementing mitigating solutions to ensure issues do not reoccur.
• Document and maintain operational procedures including documents used to resolve issues, problem tickets, as well as ensuring all contingency related documents are accurate and up to date.
• Fulfil risk, audit, and regulatory requests.
• Stakeholder management across GTO, particularly with CIO and business partners.
• Engage in initiative work as and when required.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Technology background, ideally with experience in Unix / Linux.
• Experience with SQL Database query language, Splunk and other monitoring tool exposure.
• Experience in application support processes including incident management, release management, risk governance, etc.
• Knowledge and experience in problem and conflict management
• Dedicated in process improvements and tool improvements to make the entire project execution more efficient and simplified.
• Ability to work and manage stakeholders across business and technology groups who are based in various locations as required.
• Ability to troubleshoot applications, reviewing application logs, data, and other tools applicable to the application.
• Understanding of Remedy Incident Management, Problem Management, and Change Management modules.
• Good written and verbal communication skills, able to summarize at a business level, a technical issue or problem.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview :   Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.