• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance
• Wellness resources

• Manage and monitor all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual.
• Demonstrate and reinforce excellent customer service to promote guest satisfaction and retention.
• Address all guest issues and concerns when MOD for the location.
• Take ownership of the Group Bookings process and communication with guests around planning special events.
• Daily analysis of reporting schedules to determine performance in service sales retail sales averageticket success of promotional offers schedule utilization and maximization.
• Identify areas of opportunity for increasing profitability on a daily weekly and monthly basis.
• Ensure the spas meet/exceed goals set for the locations departments and individual contributors.
• Implement strategy and coaching initiatives to increase performance monitoring and communicating progress to the leadership teams with consistency.
• Update master schedule in partnership with management team Department Leads and Spa Director.
• Coordinate and manage training opportunities for Spa Concierge in conjunction with the Department Leads and Spa Director for in-spa operations vendor product knowledge and treatment protocols.
• Partner with Corporate Field Marketing Manager on in-spa marketing needs and execution of in-spa campaign initiatives.
• Partner with location leadership team to address maintenance requests.
• Maintain a professional appearance in accordance with the specified dress code.
• Perform other projects work and activities as assigned to ensure the spas are running at optimal performance.
• Guarantee compliance with all state and local rules and regulations.

• Leadership
• Communication
• Guest Service
• Detail oriented
• Organization
• Customer service
• Time management
• Delegation
• Self-motivated
• Analytical thinking
• Decision-making
• Strategic planning
• Relationship building
• Creative thinking

Passion Meets Purpose at Woodhouse

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.