Technical Sales Support Professional

Technical Sales Support Professional

Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years. We're now hiring a talented Technical Sales Support Professional for our team in Elgin, IL on a full-time basis. If you're eager for your next challenge, Flender is a great place to grow your career.

Join our dynamic team at Flender as a Technical Sales Support Professional, where you'll play a vital role in connecting our cutting-edge technical solutions with the needs of our diverse industrial clients. This position offers you the opportunity to work in a dynamic environment, where innovation meets customer satisfaction across industries such as Cement, Mining, Oil & Gas, and more.

Key Responsibilities :

• Sales & Technical Support : Analyze and interpret technical specifications from a broad range of customers and industrial markets such as Cement, Mining, Oil & Gas, Rubber & Plastics, Water & Wastewater, Pulp & Paper, Cranes, Power Generation, Steel, and Sugar.
• Proposal Development : Craft and present compelling technical and commercial proposals for industrial gear units, couplings, drive trains, condition monitoring and more, leveraging internal tools and resources.
• Problem Solving : Address and resolve technical issues to meet and exceed customer expectations.
• Order Clarification : Review, clarify, and process technical and commercial aspects prior to order acceptance.
• Vendor Coordination : Prepare and clarify requests for vendor-supplied components, ensuring timely and accurate fulfillment.
• Customer Communication : Engage with customers on product-related topics, including technical aspects, order documentation, and quote development.
• Collaboration : Coordinate technical and commercial solutions with local and HQ teams and support internal order management from a technical standpoint.
• ERP and Systems Management : Utilize and maintain internal ERP and case management systems efficiently.
• Industry Engagement : Participate in customer meetings, marketing events, and trade shows, with a travel expectation of approximately 10%.

End-to-End Order Support :

Required Knowledge / Education / Skills :

Preferred Qualifications :

Flender Benefits :

Your contact person(s) for this job posting is / are : AnnMarie Day

Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.