ServiceNow PPM Implementation Specialist (PM / BA)

ServiceNow PPM Implementation Specialist (Project Manager / Business Analyst)

Pay Range : $55 / hour to $60 / hour

Overview

We are seeking a highly motivated and experienced ServiceNow PPM Implementation Specialist to drive the successful configuration, deployment, and adoption of the ServiceNow Project Portfolio Management (PPM) module. This role will function as a hybrid Project Manager and Business Analyst, collaborating closely with IT, business stakeholders, and end-users to maximize the value of our ServiceNow platform for project, portfolio, and operational work management.

Key Responsibilities

1. ServiceNow PPM Implementation & Configuration

Lead the end-to-end implementation and configuration of the ServiceNow PPM module.

Translate complex business requirements into technical solutions within the ServiceNow platform.

Configure core PPM functionalities, including :

Project and Operational Work Tracking

Time Entry and Reporting

Project Intake and Demand Management (Idea / Demand to Project lifecycle)

Resource Management (Demand / Supply Tracking)

Financial Planning and Portfolio Management (as needed).

2. Business Analysis & Stakeholder Management

Conduct workshops and interviews with Project Managers, Resource Managers, and Individual Contributors to gather and document detailed requirements.

Develop functional specifications, process flows, and use cases.

Serve as the primary liaison between technical development teams and business stakeholders.

3. Training, Adoption, and Change Management

Develop and deliver comprehensive training programs (documentation, sessions, Q&A) for various user groups (PMs, RMs, contributors).

Drive user adoption by communicating value, addressing pain points, and supporting users through the transition.

Create and maintain high-quality documentation for processes and system usage.

4. Platform Optimization & Operational Support

Assist in optimizing the existing use of the core ServiceNow platform for operational ticket tracking, reporting, and dashboard creation.

Identify opportunities to leverage ServiceNow features to streamline operational processes and improve efficiency.

Create and maintain reports, metrics, and dashboards to provide visibility into project health, resource utilization, and operational performance.

Required Qualifications

Proven Experience : Minimum of 3-5 years of experience as a Business Analyst or Project Manager, with a strong focus on enterprise system implementation.

ServiceNow Expertise : Minimum of 2 years of direct, hands-on experience implementing, configuring, or supporting the ServiceNow PPM module (or ITBM Suite).

Technical Skills : Deep understanding of ServiceNow platform capabilities, configuration, and best practices.

Functional Knowledge : Strong grasp of Project Management methodologies (Waterfall, Agile), Portfolio Management, Resource Management, and IT Service Management (ITSM) concepts.

Communication : Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - Project Portfolio Management.

Experience with other ServiceNow modules (ITSM, CSM, HRSD, etc.).

PMP, PMI-ACP, or other relevant project management certifications.

Experience working in healthcare environment