International Customer Support Specialist

A company is looking for an International Customer Support professional.

Key Responsibilities

Manage customer support inquiries across multiple channels including live chat and Discord

Develop and lead a culture of exceptional customer support and build internal resources to improve workflows

Act as a trusted point of contact for the community and escalate high-priority issues to relevant teams

Required Qualifications

4+ years of experience in financial services, fintech, gaming, or web3

Experience in payments, market operations, KYC / AML compliance, or trading infrastructure

Familiarity with managing large online communities, particularly on Discord

Availability to work shifts on weekends and outside standard work hours

Ability to adapt to evolving priorities in a fast-paced environment