Help Desk Support Technician

Job Description

About Us : At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.

Overview

We are seeking a skilled and customer-oriented Desktop Support Technician for future opportunities across various departments. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement

Responsibilities :

• Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
• Perform installations, configurations, and upgrades of desktop hardware and software.
• Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity.
• Maintain and update documentation of hardware and software configurations.
• Assist with the setup and deployment of new equipment and systems.
• Collaborate with other IT team members to ensure efficient operation of the company's IT infrastructure.
• Provide training and guidance to users on best practices and usage of IT resources.
• Maintain inventory of all IT equipment and software licenses.
• Ensure compliance with company policies and procedures related to IT security and usage.

Qualifications :

Preferred Qualifications :

Working Conditions :

What We Offer :

We will keep your application on file and contact you when a suitable position becomes available.