Revenue Operations Manager

Revenue Operations Manager

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters : delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

What You'll Do

In this role, you will be responsible for leading and tracking strategic and operational programs to improve our Sales, Sales Development and Channel Partnership team's ability to deliver on revenue & customer health goals.

Your main objective will be to optimize Sales, Sales Development and Channel Partnership processes, driving efficiency through automation and technology, and ensuring data integrity across systems. You will report directly to the VP of Revenue Operations and work closely with team members to define goals, strategies, and tactics, as well as implement scalable, repeatable processes.

• Configure and manage business tools to optimize their use in our team's workflows, ensuring they are aligned with our process improvement goals.
• Leverage technology to automate processes where possible, enhancing efficiency and enabling the teams to focus on closing deals and delivering value.
• Continuously evaluate, assess, and implement new technologies (including system integrators and AI-driven platforms) into sales operations frameworks to drive innovation and scalability.
• Collaborate with stakeholders to identify bottlenecks and opportunities for process improvements.
• Lead key initiatives to implement new processes and refine existing ones, ensuring they are streamlined and integrated across all revenue functions.
• Develop and maintain dashboards and reporting tools to provide insights into key performance indicators and operational metrics.
• Utilize data analytics to gain insights into customer behavior and success metrics, providing actionable recommendations for continuous improvement.
• Work with leadership to develop and execute the overall customer success strategy, aligning it with the company's vision and goals to drive customer retention, expansion, and advocacy.
• Understand customer journeys and pain points to identify areas for process improvement and customer engagement optimization.
• Leverage data outputs to create early signs of at-risk accounts and create workflows enabling teams to action proactively.

What You'll Bring

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent :

Why You'll Love Working With Us

Health & Wellness That Have You Covered :

Investing in Your Future (and Present) :

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.