Customer Service Representative

Customer Service Representative

As a Customer Service Representative (CSR), you will help customers access high-quality OEM auto and truck parts from salvaged vehicles. You'll build strong relationships and provide exceptional service across phone, email, and online channels. In this fast-paced environment, you will process orders, assist with part selection, and ensure accuracy and professionalism in every interaction. Fenix Parts is growing rapidly, offering hands-on training, support, and opportunities for long-term career advancement.

Hourly wage of $21.00 to $24.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

• Health insurance
• Dental Insurance
• 401(k) with match
• Vision insurance
• Life insurance
• Flexible spending account
• Referral program
• Employee assistance program
• Monday-Friday schedule (no weekends)
• Supportive team environment with strong leadership
• Opportunities for advancement

Customer Service & Support

Build strong customer relationships that encourage repeat business Handle inbound inquiries via phone, email, and chat Resolve customer concerns, returns, exchanges, and complaints Maintain knowledge of parts, inventory, pricing, and interchange systems

Order Processing & Accuracy

Review, validate, and process orders accurately Provide information on part availability, compatibility, pricing, and condition Recommend alternative or interchangeable parts when needed Coordinate with yards to resolve discrepancies

Sales & Retention

Negotiate pricing and terms within guidelines Follow up on quotes, inquiries, and order updates Provide solutions that support long-term customer satisfaction

Documentation & CRM Management

Enter and maintain accurate customer information in the CRM Meet daily/weekly call volume, follow-up, and quote conversion goals

Vendor & Team Collaboration

Contact vendors to source parts not in stock Work with yard teams and global staff to ensure a seamless customer experience

General Responsibilities

Manage high inbound call volume and maintain response-time goals Maintain organization and professionalism in a fast-paced environment Perform additional tasks as assigned

What We're Looking For Qualifications and Skills

Customer service experience required Automotive repair and/or auto parts knowledge preferred Strong verbal and written communication skills Effective problem-solving abilities High attention to detail Ability to multitask in a high-volume environment Proficiency with computer systems, phones, and CRM tools

About Fenix Parts

Fenix Parts is the fastest-growing auto recycler in the U.S., specializing in OEM auto and truck parts harvested from salvaged vehicles. With more than 25 years of experience and 38 locations across 14 states, we deliver high-quality recycled parts with exceptional service and industry-leading standards.

Our Purpose

At Fenix Parts, our purpose is to deliver high-quality, sustainable OEM auto parts that keep vehicles running while reducing environmental impact. With a nationwide network, rigorous quality standards, and dedicated customer service, we provide the right part at the right time and value. By supporting reuse, offering trusted warranties, and fostering a collaborative culture, we aim to be the preferred partner for repair shops, dealerships, and vehicle owners.