Veteran Outreach Case Manager I

Overview

Full-time position at $26.22 - $29.17/hr with COMPETITIVE BENEFITS INCLUDE:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program

Position

The Veteran Outreach Case Manager will conduct outreach to Veterans that are unaware of services and/or those that have been hesitant to engage with services.

Responsibilities

Outreach and engage with veteran households in King County needing housing navigation support

• Use the Veteran By-Name-List (VBNL) to identify Veterans that have not received an assessment or do not have a viable housing plan.
• Use the VBNL to identify partner agencies that serve Veteran’s that are not connected to Veteran specific services.
• The Navigator will conduct repeated and frequent attempts to engage with Veterans, knowing that many Veterans experiencing homelessness are mobile and may move often.
• Offer basic need supplies, up to and including harm reduction supplies, to engage with Veterans
• Attend Veteran Case Conferencing and accept housing Navigation referrals
• Collaborate with CCS programs and community programs to connect with Veterans
• Conduct outreach at currently established partners and expand outreach services to other organizations and locations
• Use de-escalation, basic First Aid (CPR) and suicide prevention training to handle crisis situations.
• Carry and administer Narcan for opioid overdose

Assess housing related needs and preference and conduct eligibility screening with referred clients.

• Use a Progressive engagement approach to understand the Veteran’s needs, preferences and housing experiences.
• Use trauma-informed care and motivational interviewing techniques to inquire about their strengths, housing goals, barriers, transportation needs, and document readiness.
• Use KC HMIS to complete the Coordinated Entry Assessment, the Housing Triage Tool and to update the Veteran By Name List Form. Enter contact information.
• Use Squares to determine Veteran status
• Use information from Veteran Case Conferencing, KC HMIS, CCS Clarity and the CE system to offer Veteran informed option about available housing options and programs.
• Develop a housing plan with the Veteran tailored to their needs.
• Drive Veteran to the CRRC or other locations for additional housing screening.

Enhance access to housing resources by providing advocacy and housing navigation support

• Attend Veteran Case Conferencing to advocate for and facilitate referrals to housing programs and units.
• Assist Veterans in locating permanent and affordable housing to include showing them how to locate Housing Connector units and by maintaining relationships with subsidized, tax credit and market rate housing providers.
• Provide practical housing search support: completing housing program applications and applications for available rental units, offer to attend housing related appointments with Veterans, drive Veterans to housing appointments as needed.
• Develop and maintain cooperative relationships with programs like the VA VASH, CRRC and GPD housing programs, King County Veteran Program, Compass Housing Alliance, Salvation Army, LIHI and others providing services for the Veteran
• Advocate for Veterans’ access to community resources and services, ensuring that their' needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care. Participate in supervision, program meetings and in-service trainings and case conferences for clients on caseload.
• Provide referrals and advocate for clients to obtain resources that will reduce barriers and assist clients in obtaining permanent housing. This includes working closely with Catholic Community Service programs and outside agencies.
  

Complete thorough and accurate record keeping and documentation

• Enter HMIS records and case notes using the CCS program participant database and the King County database.
• Maintain program participant files according to Quality Assurance standards, insuring that all necessary documentation is included and filled out appropriately.
• Conduct quarterly reviews of program participant files, case notes and HMIS data quality with the Compliance Manager.
• Equity and Social Justice
• Treat program participants in a culturally sensitive manner and actively seek to become informed on issues where culturally-determined perceptions might be different.
• Build awareness around systemic racism and issues of equity to reduce barriers and increase positive outcomes for Veterans who have been historically marginalized.
• Expand outreach to LGBTQIA friendly shelters and housing.
• Provide client-driven service delivery establishing trusting relationships.

Qualifications

Minimum Qualifications

• A combination of lived experience OR 1-year experience working with households experiencing homelessness OR a bachelor’s degree in social work, sociology or a related field OR personal experience.
• Valid driver’s license and ability to be approved as a CCS Driver
• Excellent written and oral communication skills.
• Possess strong time management skills and ability to set priorities, especially when working with people in crisis
• Proficiency in Microsoft Office Suite, HMIS or other databases.
• Excellent computer skills, with ability to maintain complex participant records.
• Understanding of challenges participants may face, including discrimination, alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
• Understanding of specific barriers Veteran households face.
• Commitment to working within the mission, goals and objectives of Catholic Community Services.
• Criminal history background checks are required prior to employment

Preferred Qualifications

• Veteran or experience providing services to veterans
• Knowledge of local social services and other community resources
• Experience with housing location, landlord/tenant mediation
• Personal Vehicle

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.