Collections Specialist

Work at Purchasing Power

Position : Collections Specialist

Location : Vinings, GA / Hybrid work model

Who Are We : Purchasing Power (corp.purchasingpower.com)

We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.

The Opportunity : The Collections Specialist will utilize their expertise to successfully collect on past due receivables. You will focus on maintaining customer relationships while maximizing liquidation through a consultative approach.

What You Will Do :

• Contact past due account customers by telephone or email regarding delinquency and set up payment arrangements
• Negotiate repayment with customers by means of pay-off or a payment plan
• Receive inbound customer calls and emails regarding delinquency and work with customers to set up payment arrangements
• Research payment issues and resolve appropriately. Attempt to resolve customer issues with minimal escalations and maintain customer confidentiality
• Manage all customer correspondence and tickets to resolve inquiries
• Establish positive working relationships with peers and leadership
• Ensure monthly monetary Account Recovery key performance indicators (KPIs) are achieved
• Adhere to the FDCPA, state collection laws, work policies, and procedures
• Ensure positive resolution by following up on customers' promises to pay and their payment commitments
• Maintain accurate and detailed records of all communication, collection efforts, and payment arrangements made with customers
• Identify and escalate accounts that are deemed uncollectable according to company guidelines
• Other duties as assigned

The Experience You Will Bring :

Preferred Skills :

Your Well Being :

What We Stand For :

Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.