Customer Success Operations Manager

A company is looking for a Customer Success Operations Manager (Canada Only).

Key Responsibilities

Lead the design, implementation, and launch of new Partner Success processes while collaborating with multiple teams

Manage onboarding processes and ensure timely execution of time-sensitive workflows critical to daily operations

Develop and maintain process documentation, troubleshooting resources, and training materials

Required Qualifications

4-5 years of experience in SaaS customer success operations, including building and maintaining automated workflows

Demonstrated ability to lead large, complex projects

Strategic and analytical thinker with a proactive approach to problem-solving

Ability to learn new tools quickly and independently

Experience managing new customer onboarding processes is a plus