Product Analyst I (On-Site)

Job Description

Job Description

Position Summary

A Product Analyst at Neumo works within the context of one or more Products to proactively and strategically improve their quality and success.

Duties & Responsibilities :

• Assist the Business Unit Technical Manager with product strategy and health.
• Assist the Technical Manager with item pool and development strategies.
• Serves as the escalation point for support of active solutions including Change Management.
• Supports Delivery Teams and Platform teams.
• Managing the item pool team with updated content and translations to the question-and-answer banks of our customers. This includes working to provide quotes with our translation vendors.
• Product health data, providing visibility to key stakeholders for each product’s performance and overall health.
• Proactive analysis and insight to maintain product integrity and identify new opportunities.
• Strategic, data-driven recommendations for Product / Infrastructure enhancements (e.g. improved user experience and sustainability).
• A strong source of domain knowledge for all product(s) within the designated BU.
• SME for all products under the designated BU. Speaks confidently to all product functionality through customer calls, emails, and new projects.
• Able to jump in and help with testing or direct QA testing when questions arise.
• Members of the project team when new projects arise to provide insight and knowledge when considering the overall solution.
• Be willing to learn products / jurisdictions that have unknowns to the BU and create mockups when necessary.
• Maintain product documentation (i.e. process flows for the products).
• Assist BU leadership with RFP responses as required to provide additional perspective.
• Production monitoring – Lends expertise in pushing application updates through projects and CR’s. Collaborates with shared services teams to assist with Execution Checklists to roll them out.
• The Business Unit Product Analyst :

is in tune with product performance and tracks, analyzes, and reports on the product health metrics established by BU.

Knowledge, Skills and Abilities :

Work Environment :

Physical Demands :

Neumo Summary :

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.