Afterhours Customer Service Representative

A company is looking for a Customer Service Representative for Afterhours Member Services.

Key Responsibilities

Serve as the first point of contact for individuals reporting work-related absences or seeking help with benefits

Assist callers with Day One Absence notifications and navigate leave and workplace accommodation processes

Provide support while routing inquiries to specialists and maintaining high-quality service in a fast-paced environment

Required Qualifications

High school diploma or equivalent required; college degree preferred

Minimum of 2 years of customer service and / or call center experience

Proficient in typing and writing skills required

Flexibility in work schedule is necessary

Knowledge of Microsoft Office and Excel preferred