Implementation Manager

A company is looking for a Customer Success Manager to oversee customer onboarding and ensure successful platform implementation.

Key Responsibilities :

Manage a portfolio of concurrent projects, ensuring timely and budget-friendly delivery of client implementations

Serve as the primary point of contact for project escalations, collaborating with internal and external teams to ensure a smooth customer experience

Drive continuous improvement in project management processes and operate effectively in a fast-paced environment

Required Qualifications :

3-5+ years of experience in customer-facing project management or technical implementation within the B2B SaaS industry

Proven track record of managing complex technical implementations from kickoff to go-live

Strong project management skills with the ability to manage multiple projects concurrently

Demonstrated escalation management skills and comfort navigating difficult conversations

Self-starter mentality with the ability to learn new systems quickly and drive outcomes independently