Configuration Analyst (Remote)Dean's Professional Services • Columbia, MO, US
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Configuration Analyst (Remote)
Dean's Professional Services • Columbia, MO, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [filters.remote]
[job_card.job_description]Bachelor's degree in Computer Science, Information Systems, Analytics, Business Administration, Engineering, or related field (required) 5+ years of experience in configuration management, contact center operations, or related roles Experience within healthcare and / or contact center environments strongly preferred Knowledge of relational databases and experience with SQL, Teradata, and Microsoft Excel preferred Familiarity with contact center configuration, reporting, and dialer systems Genesys Cloud Platform experience highly preferred Strong analytical, troubleshooting, and problem-solving skills Excellent written and verbal communication skills with the ability to present to leadership Ability to manage multiple initiatives independently in a remote environment Competitive hourly pay with full benefits (healthcare, dental, vision, 401k) Long-term 12-month assignment with potential for extension or conversion Fully remote weekday schedule supporting work-life balance High-impact role supporting healthcare access and patient engagement Collaborative, professional, and compliance-driven team culture Opportunity to work with enterprise-level contact center and healthcare technology platforms
Job Description
Job Description
Configuration Analyst - (Remote)
Location : Remote (Columbia, MO residents preferred)
Starting Rate : $33 hour
Shift : Monday-Friday | 8 : 00 AM - 4 : 30 PM CT (flexible scheduling available)
Dean's Professional Services is actively seeking an experienced Configuration Analyst to support Contact Center Operations within a large healthcare services organization. This fully remote, weekday role offers long-term stability, exposure to enterprise-level systems, and the opportunity to directly support healthcare access, compliance, and operational excellence.
This position plays a critical role in configuration management, system optimization, and cross-functional collaboration within Patient Contact Operations.
Responsibilities :
- Maintain and oversee the Configuration Management Database (CMDB), ensuring accuracy and compliance
- Track, identify, and control configuration items throughout their full lifecycle
- Develop, maintain, and enforce configuration management plans, policies, and procedures
- Conduct configuration audits, reviews, and monthly environment scans
- Manage version control for operational hardware and software configurations
- Collaborate with cross-functional teams to define, document, and implement configuration requirements
- Identify and resolve configuration-related discrepancies and system issues
- Apply technical and business process knowledge to recommend system and workflow optimizations
- Translate business requirements into detailed technical and program design documentation
- Manage small to mid-sized projects, including timelines, risks, status updates, and impact assessments
- Perform application database queries and generate data-driven reports for leadership
- Support leadership and stakeholders with configuration guidance and operational insights
- Stay current on industry trends, best practices, and emerging configuration technologies
- Adhere to organizational policies, compliance standards, and Code of Conduct
- Perform additional duties as assigned
Qualifications :
Why Join Us?
Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 professionals nationwide by matching talent with opportunity - focusing on skill, experience, and culture fit.
Apply today at or call for more information.
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