Assistant Manager

Assistant Manager

Hello!

My name is Chris. I'm the owner and founder of Black & Brew, a coffee house and cafe which first opened its doors in 2006 in downtown Lakeland. In opening my own business, one of my most important objectives was to build a POSITIVE work culture in which every individual was treated with the dignity and respect they deserve. In my own experience, I found that taking a job in the hospitality arena often meant dealing with toxic or even hostile working conditions. I knew we could build a better experience, and I'm proud to say that we have. If you have a passion for the hospitality business but have been burned out by previous experiences, I invite you to apply and see the Black & Brew difference. We are a tight-knit family that cares deeply about its people. If you're a hard-working, team player with a positive attitude, I'd love to hear from you. We're a growing family which is actively expanding opportunities for our team members!

Sincerely,

Chris

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Assistant Manager

As our Assistant Manager you'll be leading a top-notch team of baristas through a successful daily service, while working in tandem with your Kitchen Manager to ensure we provide the best experience to all of our guests. While your day-to-day may vary, you will spend time organizing and deploying your team, training new staff, assisting the GM with inventory and ordering, and working to facilitate the customer experience through excellent service and expert preparation of menu items. You will also be responsible for coordinating catering and making deliveries from time to time. Black & Brew is a super busy cafe, so your shifts will fly by! We keep the work environment professional, but light, and actively strive to encourage and foster good working relationships. We want to be a place you enjoy coming to work! We believe you will find your role equally challenging and rewarding.

Here's a sampling of your responsibilities:

• Providing genuine and friendly customer service at all times while ensuring your team provides the same level of service.
• Deploying, motivating, and supervising a team of 5 - 6 people a shift while coordinating with the Kitchen Manager and Back of House staff.
• Opening and/or closing the cafe with efficiency.
• Preparing and serving expertly crafted beverages which include lattes, frappes, teas and an assortment of other coffee house staples.
• Delivering food to guests via table service or at the to-go pick up counter.
• Table bussing and general cleanliness of the dining room and work areas.
• Order taking via Toast Point of Sale.
• Cash drawer reconciliation.
• Answering phone calls with excellent phone etiquette.
• Memorization of beverage recipes and menu ingredients.
• Kitchen expo.
• Front of house staff scheduling.
• Compliance with food safety guidelines in all areas of the restaurant.
• Product ordering.
• Updating and improving standard operating procedures.
• Completing monthly product inventory.
• Facilitating other Front-of-House duties as deemed necessary by the General Manager.
• A High School diploma or equivalent is desirable.

Applicants will also be expected to be able to work on their feet for several hours at a time and lift potentially heavy objects when necessary. Prior experience is preferred.

Black & Brew is an independently owned coffee shop and cafe located in Lakeland, FL. Our driving mission is to create unique and uplifting experiences for our guests, to help our team members realize their individual potential, and to create a positive impact in our community through creative partnership with charitable organizations.