Customer Support EngineerVirtualVocations • Davenport, Iowa, United States
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Customer Support Engineer
VirtualVocations • Davenport, Iowa, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Engineer - Tier 3.
Key Responsibilities
Own and resolve Tier 3 technical escalations from the support team
Perform in-depth troubleshooting and root cause analysis across systems, APIs, and integrations
Develop diagnostic scripts and tools to improve internal troubleshooting efficiency
Required Qualifications
5+ years of professional experience in technical support, software engineering, or escalations-focused role
Expert in Python with experience in debugging and developing production-grade code
B.S. in Computer Science or equivalent experience
Deep familiarity with AI and machine learning ecosystems
Proficient in troubleshooting distributed systems and APIs
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Customer Support Engineer • Davenport, Iowa, United States
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