REP I - PLAYERS CLUB

Job Description

Job Description

Overview

The incumbent in this position is responsible for the effective communication of the Player’s Club program; determines whether minimum qualifications for complimentary services and / or goods have been met, informs guest of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor.

Responsibilities

This position starts as being on call, with the opportunity to advance to full time.

ESSENTIAL FUNCTIONS :

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Signs up new guests for their Player’s Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct.
• Effectively explains complimentary structure and how to qualify for different levels of complimentary services and / or goods.
• Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift.
• Issues complimentary services and / or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials.
• Helps coordinate Player’s Club promotions and assists at marketing promotions and special events.
• Helps with maintenance and inventory control of Player’s Club merchandise.
• May distribute promotional coupons and gifts.
• Processes win / loss statements to guests.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred.

ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc) :

KNOWLEDGE OF :

ABILITY TO :