Technical Documentation Writer

Key Qualifications
• Excellent communication, collaboration, and organizational skills
• Ability to research technical topics and convey technical information to readers of varying skill and experience
• Experience writing step-by-step hardware procedures
• Ability to balance multiple tasks for several projects at the same time, often on short timelines
• Experience with style guides (experience writing globally and accessibly is a plus)
• Experience with content management systems, digital asset management, word processing, and spreadsheet apps
• Trustworthy; often information is confidential
• Associate’s or Bachelor’s degree in a relevant field, or equivalent experience required

Job Summary
The Client Service Content Development team is looking for a talented technical writer to create clear, concise, and accurate hardware repair procedures and related documentation. This work will help technicians understand workflows, train them for their job related tasks and support them in their role.

Schedule Notes:
100% onsite in Sunnyvale, CA Technical Video Script Writer They want to see Examples of scripts written by the candidate examples of the resulting video content, even if the candidate did not actually produce the video.
The ClientCare Service Content Development team is looking for a talented script writer to craft simple, technician-focused content that will be used in procedural video scripts. This work will help technicians understand workflows, train them for their job related tasks and support them in their role.
Responsibilities will include: Technical Writing for procedural video scripts, content strategy, content editorial, and data analytics.
Key Qualifications
• Excellent communication, collaboration, and organizational skills
• Experience writing technical step by step workflow based scripts for video based training content
• Experience writing content proposals based on data driven decisions
• Ability to balance multiple tasks for several projects at the same time, often on short timelines
• Experience with style guides (experience writing globally and accessibly is a plus)
• Trustworthy; often information is confidential
• Associate’s or Bachelor’s degree in a relevant field, or equivalent experience required Need to see portfolio

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**