Program Operations Specialist

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Program Operations Specialist for the Marketing Department at our Columbus, Ohio location.

As a Kimball Midwest associate, you will experience why we have been listed as one of the Top Workplaces in Columbus 13 years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to more than $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

The Marketing Programs Operations Specialist I is the operational backbone for Integrated Marketing programs - owning the setup, tracking, reporting, and delivery of promotions, contests, incentives, rep mailings and support requests.

Responsibilities:

Program setup & administration

• Set up and maintain promotions, contests, and incentives in internal promotional tools and systems (e.g., AX), following documented standards.
• Route contest rules, prize documentation, and compliance-related forms through internal partners (e.g., Legal, Finance, HR) and track approvals through completion.
• Coordinate cross-functional alignment on promotional item availability prior to go-live, confirming qualifying items are available and any constraints/alternates are communicated before launch.
• Own the setup, execution, tracking, and follow-through of rep mailings (print routing, kit requirements, handoffs to mailhouse/warehouse partners, shipment confirmations, and issue resolution).
• Own program operations for the Kimball Midwest Merchandise Store (product/campaign setup support, ordering workflows, issue resolution, reporting, and coordination with internal partners/vendors as needed).
• Handle Tier 2 incoming calls and emails related to contests, promotions, and quotas.

Tracking, reporting & visibility

• Track and communicate quotas, rep/team rankings, eligibility checks, and program status updates to internal stakeholders.
• Prepare, format, and distribute recurring operational reports and trackers (Excel/SharePoint), ensuring version control and accuracy.
• Calculate and coordinate distribution of promotional bonus payouts, including validation, reporting, and handoff to internal partners as needed.

Integrated Marketing Enablement

• Support Marketing Programs Production Specialists by coordinating item ordering and availability for photo and video shoots, ensuring needed products are secured, delivered on time, and tracked through completion.
• Support additional enablement efforts across the Design, Production, Distribution and Engagement functions of the Integrated Marketing team, as assigned.

Qualifications:

• Degree in Business, Business Administration, Marketing, Marketing Operations, Communication, or equivalent work history.
• 1-2 years of marketing operations experience.
• Experience working with databases is a plus.
• Ability to work independently and as a team player.
• Strong verbal and written communication skills.
• Strong problem-solving skills.
• Ability to prioritize tasks and meet deadlines

Additional information:

Schedule: Onsite- Monday through Friday in the office.

Benefits: We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Paid Parental leave, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus company match, Tuition Assistance, Paid Time Off (PTO), a Dress For Your Day dress code and paid holidays.

Equal Opportunity Employer, including disability/vet. We participate in E-Verify. Participamos en E-Verify.