Project & Operations Director

Project & Operations Director

Location : Remote (South Africa)

Type : Full-time

Start Date : Immediate or ASAP

About Our Client :

We are on the lookout for a proactive and detail-driven Project & Operations Director to support our growing creative agency. This is a hybrid role combining hands-on project management for client work and operations leadership, aimed at helping us scale smartly and sustainably.

We're a small, senior team building high-impact brand and digital experiences for ambitious B2B clients across the UK, EU, and the US, working with independent creative freelancers and digital contractors. Projects typically range from brand identity design and website development to ongoing creative retainers. Currently, we have the capacity to meet all client obligations and progress internal initiatives, but we're looking for someone to take over coordination, bring operational structure, and eventually lead dedicated project and ops teams as we grow.

Your Role at a Glance :

This is a hands-on, split-focus role with two key areas of responsibility :

1. Project Management Client Work (70-80%) :

You'll lead the end-to-end delivery of creative projects from briefing and planning through execution and launch ensuring timelines, budgets, and quality standards are met across multiple accounts.

What You'll Do :

Manage 13 concurrent website projects per month

Manage fulfilment of 23 ongoing creative / design retainers for key B2B clients

Brief and coordinate small remote teams (2-6 people per team) across various creative disciplines

Schedule and lead client meetings across UK, EU, and US time zones

Prepare and maintain project scopes, timelines, and budgets

Implement and run projects using a mix of agile, waterfall, and "agency agile" sprint workflows

QA project outputs and manage internal handoffs (copy, design, dev)

Communicate progress clearly with clients, agency stakeholders, and team members.

2. Creative Operations Internal (20-30%) :

You'll own and evolve our operations roadmap, making sure we're structured to grow, scale, and stay focused even as things move fast. You'll work closely with the founders and be key in shaping our internal systems, processes, and team development.

What You'll Do :

Refine and expand our operational roadmap; own the day-to-day action plan

Set up workflows that support visibility, efficiency, and creative excellence

Track key metrics : team utilisation, client satisfaction, delivery margin, internal sentiment

Collaborate with the founders on team resourcing, hiring plans, and onboarding

Help define roles, responsibilities, and career development frameworks

Support marketing and business development planning as needed

Build and maintain internal playbooks, templates, and operational documentation

Lay the foundation for hiring future project managers and operations staff

Requirements :

1. Project Management Client Work (70-80%) :

You'll lead the end-to-end delivery of creative projects from briefing and planning through execution and launch, ensuring timelines, budgets, and quality standards are met across multiple accounts.

What You Bring :

Excellent English and confident client-facing communication skills

Strong organisational skills and experience with agile task management

Proficiency in project management tools like Asana (or similar)

Familiarity with WordPress, Webflow, and headless CMS build processes

Understanding of creative workflows for brand, web, and marketing design deliverables

Comfort working across multiple time zones and adapting to fast-paced project environments

2. Creative Operations Internal (20-30%) :

You'll own and evolve our operations roadmap, making sure we're structured to grow, scale, and stay focused even as things move fast. You'll work closely with the founders and be key in shaping our internal systems, processes, and team development.

What You Bring :

Senior experience in a creative / agency operations or production role

Proven success leading cross-functional remote teams

Experience with P&L responsibility or budget / forecast awareness (Nice to have)

Track record in scaling small teams and implementing meaningful change

Ability to stay hands-on while also thinking strategically about systems and scale

Passion for building creative organisations that run smoothly, not rigidly

Benefits :

Location : Fully Remote

UK Working Hours : 9 am - 5 pm with flexibility to support some US clients

Salary Range : R 33 000 - R40 000

What You'll Get :

A flexible, remote-first working

Room to grow with us and evolve into a full-time leadership role, if desired

Opportunities to shape not just how work gets done, but how the agency works

A collaborative, no-bullshit culture focused on results and relationships

Competitive compensation based on your experience