Support SpecialistBohemia Interactive Simulations • Orlando, FL, US
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Support Specialist
Bohemia Interactive Simulations • Orlando, FL, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Maintain high levels of customer satisfaction. Provide quick and professional responses to customer inquiries. Provide a positive experience for any customer interaction within the company. Follow defined customer support procedures and policies. Assist customers with various projects. Excellent communication (oral and written), interpersonal, and organizational skills. Able to work independently and efficiently to meet deadlines. Able to promptly answer support-related emails, phone calls, and other electronic communications. Self-motivated, detail-oriented and organized. Experience with hardware and software issues. Problem-solving mindset. Working experience with Microsoft Office and Google Apps. Experience with hardware and software installation and troubleshooting. Interest in software technology, simulation or game-based training. Ability to effectively present information and respond to questions from customers. Experience with BAE Systems OneArc products such as VBS and ArmA. Three to six months of related customer support experience or training. Equivalent combination of education and experience. Prior customer service experience with CRM applications. Basic ArmA / VBS scripting, terrain creation, basic model creation and / or basic programming. Operating System administration troubleshooting. Networking fundamentals and troubleshooting. Can occasionally be requested to travel to support company events or provide on-site support.
Job Description
Job Description
Salary : 60,000
Description :
The Customer Support Specialist at OneArc serves as a key liaison between customers and internal teams, acting as a primary contact for users. This contributes to our customer satisfaction as well as adoption and spread of the use of our software by our customers.
Key Areas of Responsibility :
- Provide technical issue resolution to customers via email, phone, other electronic communication or on-site.
- Install, configure, and troubleshoot OneArc software.
- Identify, correct or advise on any issues with software and hardware configurations.
- Ensure orders are prepared, packed and dispatched per company procedures.
- Assist in the preparation and setup of demos and special events.
Objectives :
Skills :
Education and Experience :
Additional Attributes :
Travel :
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Support Specialist • Orlando, FL, US
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