Business Consultant - Enterprise Capabilities - Digital

Business Consultant - Enterprise Capabilities - Digital

Location : CityScape

We are seeking an experienced Business Consultant to support digital banking and payments initiatives. This role will partner with product, IT, operations, and other teams to gather requirements, lead UAT, and manage implementations of online banking and payment solutionsincluding bill pay, wires, ACH, Zelle, and RTP.

Responsibilities :

• Lead requirements gathering and translate business needs into clear functional and technical specifications.
• Drive cross-functional collaboration with product, IT, operations, risk / compliance, business lines, and vendor partners.
• Plan, execute, and coordinate user acceptance testing (UAT); document results and manage defects to closure.
• Manage implementations from discovery through production launch for projects of varying size and complexity.
• Oversee payment flows and features including bill pay, domestic / international wires, ACH, real-time payments (RTP), and person-to-person (Zelle) integrations.
• Define and monitor project plans, timelines, milestones, scope, and risks; escalate as appropriate.
• Create and maintain user stories, process maps, test cases, training materials, and go-live / runbook documentation.
• Support post-launch stabilization, issue triage, performance monitoring, and continuous improvement.
• Ensure solutions meet regulatory, security, and fraud-prevention requirements.
• Proven track record leading cross-functional teams and managing multiple implementations (small and large scale).
• Strong UAT experience : test plan creation, execution, defect tracking, and sign-off.
• Excellent written and verbal communication skills; able to translate technical concepts for business stakeholders.
• Familiarity with payments compliance, risk, and security considerations.
• Experience with Agile methodologies and tools (e.g., JIRA, Confluence) preferred.

Desired Skills :

What you'll need :

Benefits you'll love :

We offer all the important things you'd wantlike competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company :

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, national origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and / or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.