VIP Customer Advocate

A company is looking for a VIP Customer Advocate to provide elevated service and support to high-value accounts.

Key Responsibilities

Implement retention strategies to maintain top accounts and identify early attrition indicators

Serve as a relationship manager to high-value customers and coordinate resolution of service incidents

Generate non-fuel revenue from assigned accounts through upselling and cross-selling of products

Required Qualifications

High school diploma or equivalent required; customer service or sales-related education is desired

5+ years of customer service, account management, or sales-related experience required

Demonstrated ability to approach account management with a growth and sales-oriented perspective

Proficient in Excel with the ability to analyze customer fueling data

Experience with Siebel, PeopleSoft, Salesforce, and Gmail is preferred