Post Enrollment Specialist

Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We're strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth.

At Better Debt Solutions, our Retention team plays a critical role in protecting client outcomes and company revenue. The Post Enrollment Specialist supports clients after enrollment by stabilizing accounts, preventing cancellations, and reinforcing long-term program success. This role is performance-driven, structured, and designed for professionals who can balance empathy with accountability. This role offers a competitive $25/hour base pay, plus a monthly performance incentive. Most team members earn an additional $1,500-$2,000 per month, with top performers earning $4,000-$5,000+ monthly based on results.
Why Join Us?

• Stable, non-exempt position with opportunities to earn based on performance
• Structured Processes & Support - Strong systems, training, and leadership
• Career Growth Opportunities - Advancement within retention and operations
• Collaborative Culture - Work closely with cross-functional teams
• Comprehensive Benefits - Medical, Dental, Vision coverage
• Trusted Brand - BBB Accredited company with a strong industry reputation

What You'll Be Doing as a Post Enrollment Specialist:

• Handling high-volume inbound client calls focused on account stabilization and retention
• Preventing cancellations by addressing concerns and reinforcing program value
• Supporting at-risk clients through structured, compliant solutions
• Guiding clients through expectations, timelines, and next steps in the program
• Managing difficult or emotional conversations with professionalism and control
• Accurately documenting call activity and outcomes in internal systems
• Collaborating with internal teams to support long-term client success

What You Will Bring to the Table as a Post Enrollment Specialist:

• 1-2 years of experience in customer service, sales, or client retention
• Experience in financial services or debt settlement preferred
• Strong verbal communication and active listening skills
• Ability to influence, de-escalate, and handle objections effectively
• Emotional intelligence with the ability to maintain structure under pressure
• Strong attention to detail and documentation accuracy
• Comfort working in a fast-paced, performance-driven environment
• Experience using CRM and call management tools

This is a full-time, non-exempt position based in-office in Irvine, CA. Candidates must be willing to commute to the office Monday through Friday. This isn't just a support role - it's a critical position focused on client success, revenue protection, and retention outcomes. If you thrive in structured environments and are confident navigating high-stakes conversations, we'd love to hear from you.

APPLY TODAY & Join a Team Built for Stability and Growth.