Dispatcher Residential Solar & Electrical

Solar Impact is a solar-first Nexstar-aligned residential energy company seeking a high-performing Residential Solar & Electrical Dispatcher (CSR Hybrid). This role is dispatcher-first responsible foroptimizingtechnician schedules driving efficiency and supporting a 5-star customer experience while alsoassistingwith inbound customer calls during peak periods.

Primary Responsibilities (Dispatcher-Focused)

• Dispatch and manage daily schedules for solar service and residential electrical techniciansrouting and capacity to maximize technician efficiency revenue and same-day servicetechnician progress in real time and proactively adjust schedules
• Drive key dispatch KPIs including utilization jobs per day same-day service and on-time arrivaljob statuses and notes inservice software
• Support technicians with job details system history permits and solar-specific information
• Partner with service management to achieve performance goals
• Secondary Responsibilities (CSR Support)
• Handle inbound customer calls during peak or overflow periods
• Book service appointments using Nexstars best practices
• Set clear expectations with homeowners
• Deliver a consistent 5-star customer experience
• This position requires 1 years of dispatching experience in solar electrical HVAC or home services
• CSR or call-center experience preferred
• Strong working knowledge of
• Familiarity with Nexstar systems is a plus
• Solar service or OM experience is a plus

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Hourly

Experience : years

Vacancy : 1

Hourly Salary Salary : 18 - 23