Mitigation Project Manager

Job Description

Job Description

Benefits :

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

SERVPRO of Springfield

Project Manager

Position Summary

The Project Manager manages water, fire, mold and restoration projects from start to finish. This role ensures seamless coordination between clients, field teams, and insurance partners, leveraging DASH for all project management, compliance, and documentation tracking. The Project Coordinator is accountable for maintaining project accuracy, communication, and financial performance through every stage of the restoration process.

Key Responsibilities

Project Setup & Assessment

Contact clients promptly to schedule and confirm initial assessments.

Conduct detailed property evaluations, capture photo documentation, and create moisture maps.

Develop daily work plans, assign tasks, and document all setup details within DASH.

Ensure all client signatures and required forms are collected and uploaded for compliance.

For Time & Materials projects, establish an on-site binder for crew documentation and ensure all data is mirrored in DASH.

Work with Restoration Manager on scheduling of crews from project start to completion

Insurance & Client Communication

Initiate and record all adjuster communications in DASH, including approvals, notes, and documentation.

Follow communication protocols for complex adjusters using email or XactAnalysis.

Clearly document which adjuster authorized specific work or expenditures.

Vendor & Subcontractor Coordination

Submit vendor and subcontractor requests through DASH for centralized tracking.

Coordinate materials testing and abatement bids; confirm insurance coverage and document within DASH.

Track all vendor approvals and compliance documentation.

Project Management & Documentation

Utilize DASH to manage project scheduling, budgets, compliance items, and field updates.

Maintain detailed job notes, photos, and moisture readings in DryBook and DASH, ensuring consistency with Xactimate.

Communicate workload and scheduling conflicts early; consult leadership as needed.

For T&M projects, ensure daily entries, crew notes, and material logs are accurately documented in the on-site binder and reflected in DASH.

Estimating & Scoping

Perform 360 mapping in Docusketch at initial inspection

Complete sketches in Docusketch and scopes in Xactimate within 2448 hours of loss.

Ensure damage sources and migration lines are clearly defined.

Provide field crews with daily scope details through DASH.

Project Tracking & Updates

Monitor project value, budget status, and gross profit margins within DASH.

Maintain daily progress updates and log all communications with adjusters and clients.

Request approvals for extended drying times or scope changes via DASH and update all stakeholders accordingly.

For Contractor Connection or Alacrity projects, provide daily updates per platform requirements.

Project Completion, Billing, & Collections

Finalize Xactimate scope and reconcile all equipment counts, vendor charges, and photos within DASH.

For T&M projects, review the binder for completeness and ensure all billing documentation is entered into DASH or directly into Xactimate.

Confirm all vendor invoices are accurate and approved for direct billing under Servpro 10&10 structure.

Obtain all required closeout documentation (Certificate of Satisfaction, Authorization to Pay) and upload to DASH.

Achieve a 24-hour turnaround from pre-billing to final billing completion.

Notify accounting via DASH when projects are ready for billing and approve all invoices through Bill.com.

Responsible for follow-up and collection of final payment on all assigned projects

Qualifications

Proven ability to manage multiple projects simultaneously.

Comprehensive understanding of water, fire, and mold restoration processes.

Proficiency in DASH, Xactimate, DryBook and MS Office.

Excellent communication, organization, and client service skills.

Strong attention to detail, documentation, and compliance accuracy.

Effective decision-making and problem-solving skills.

Able to work independently and collaboratively. Valid drivers license and reliable transportation required.