HVAC Service Dispatcher

HVAC Service Dispatcher

For more than 30 years, Air Handlers Heating & Cooling has been a trusted name in Chesapeake, Norfolk, and Virginia Beach. We're a locally owned, family-run HVAC company built on honesty, integrity, and a commitment to doing things the right way-for our customers and our team.

Our office plays a critical role in supporting our certified technicians and delivering the reliable, upfront service our community expects. From residential systems to light commercial projects, we take pride in providing comfort, safety, and energy efficiency to Hampton Roads homes and businesses year-round. If you're looking to join a stable, respected company where your work truly matters and your contributions are valued, Air Handlers is a great place to grow your career.

Pay Rate: $20-25/hr Depending On Experience

What We Offer YOU:

• Health & Dental insurance (50% employer-paid for employee; family plans available)
• Optional Vision coverage
• Paid holidays and paid vacation

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.

Required Qualifications:

• 2+ years dispatching experience required
• Prior experience in HVAC or service industry experience preferred
• High School diploma or equivalent (minimum)
• Ability to pass a drug and background check
• Advanced communication skills; written and verbal
• Proficient in Microsoft Office: Word, Excel, Outlook
• Knowledge of dispatching software preferred
• Prioritization and organizational skills
• High attention to detail with the ability to complete tasks and follow through
• Works successfully in a fast paced environment
• Service Titan experience preferred
• Geographical knowledge of service area and map reading skills