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Engagement Center Rep
Engagement Center RepPowers Health • Munster, Indiana, United States, 46321
Engagement Center Rep

Engagement Center Rep

Powers Health • Munster, Indiana, United States, 46321
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Sign-on Bonus!

Full-time with Benefits

Hours : M-F 9 : 30 am to 6 : 00 pm

Job Description :

  • Answers incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule basic test or procedure appointments.
  • Refers advanced scheduling tests to Engagement Center Coordinator.
  • E nsures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional customer service to ensure quality and performance standards are achieved.

Required Skills & Qualifications :

  • Completion of High School diploma or GED.  Medical or business office education or training preferred.
  • 1 or more related years’ experience with medical terminology and / or call center environment.  Previous patient registration experience preferred.
  • Knowledge of health insurance required; managed care preferred.
  • Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
  • Must be able to work in a fast-paced environment and maintain productivity / quality goals.
  • Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
  • Ability to maintain confidentiality of sensitive information.
  • Bilingual Spanish preferred.

    • Your Extraordinary Career Starts Here

    We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

    Our comprehensive benefits program includes, but is not limited to :

  • Medical, dental and vision coverage
  • Wellness program, including free screenings
  • Healthcare and Dependent Care Spending Accounts (HSA)
  • Retirement savings plan
  • Life insurance
  • Disability income protection
  • Employee Assistance Program (EAP)
  • Fitness center discount program
  • Tuition assistance and career development
  • Paid Time Off (PTO)
  • Reward and recognition programs

    • Join our team of healthcare professionals at Powers Health.  Apply today!

    PI9a618f38bd3b-30511-38964829

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    Engagement Center • Munster, Indiana, United States, 46321

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