Front Office AgentKessler Collection • Charleston, SC, US
[error_messages.no_longer_accepting]
Front Office Agent
Kessler Collection • Charleston, SC, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature May assist in housekeeping duties such as cleaning public areas and guest laundry. Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control Process check-ins, check-outs, and room assignments Coordinate with Housekeeping to track readiness of rooms for check-in Communicate parking procedures to guests and visitors and dispatch bell / valet attendants as needed Post guest charges and payments, process no-shows, and adjust disputed charges Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy Verify rate codes and make appropriate adjustments on guest' invoices Block and unblock rooms according to the hotel's need Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette Process and respond to wake-up calls according to the standard operating procedure Notify guests of messages and record them legibly and completely Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied Log guest requests and concerns according to the standard operating procedure. Communicate with departments promptly Solve problems proficiently Demonstrate effective sales techniques to upsell rooms, amenities, and products Maintain a neat and organized work area Maintain the integrity of Company proprietary information and protect Company assets Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean, and professional appearance according to standards Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. Develop and maintain a positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems Ability to read and interpret documents such as safety rules and procedural manuals Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages Strong written, verbal, and interpersonal skills Comprehensive knowledge of office equipment and property management systems Bachelor's degree in Business or related training equivalent - required 1+ year of relevant work experience in similar scope and title required Experience within luxury brand / markets - required Student or graduate of hotel management preferred None Must be comfortable working in a shared space, with constant noise, without the use of a private office. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily. Push, pull, and lift up to 50 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.
Front Office Agent
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers in qualifying roles may enjoy a range of benefits, including :
- Marriott Employee Discounts Worldwide
- Medical, Dental, Vision Insurance
- Company-Sponsored Life Insurance
- Short & Long-Term Disability Insurance
- Tuition Reimbursement Program
- 401(K) with Discretionary Company Matching Contributions
- Employee Assistance Program
Responsibilities
The overall objective and purpose of the Front Office Agent position are to provide a warm welcome and hospitable service to our guests. The incumbent is responsible for ensuring a seamless arrival and departure experience and respond efficiently to guest requests. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals.
Core responsibilities include :
Qualifications
Knowledge, skills, and abilities include :
Minimum qualifications include :
Supervisory responsibilities include :
Work environment includes :
Physical demands include :
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
[job_alerts.create_a_job]
Front Office Agent • Charleston, SC, US
[internal_linking.similar_jobs]
What Makes a McKibbon Front Desk Agent? .The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel.As the friendly fac...[show_more]
We’re looking to onboard a.If you’re passionate about travel, love helping others, and want a career path that respects tradition while embracing innovation, this role could be your nex...[show_more]
Get the Brand, Coaching Access to Break Into High-End Homes.Want to Break Into Luxury Real Estate? We’ll Give You the Brand, the System, and the Listings.
You’re ambitious, professional,...[show_more]
Six-Figure Income Opportunity!.If you're interested in "dipping your toe" into the real estate market, this isn't the position for you.
We are looking for outstanding agents who be...[show_more]
Are you a Licensed Real Estate agent seeking clarity and leadership? Discover opportunities with us at RE / MAX LRG!.Please note that we are currently hiring NEWLY Licensed and EXPERIENCED REALTORS i...[show_more]
Under the direct supervision of the Property Manager, leasing agents are responsible for general office, administrative and leasing duties to provide a high level of customer service to our prospec...[show_more]
Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and thr...[show_more]
The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and service...[show_more]
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial pr...[show_more]
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.
The Front Desk Agent must be accurate with...[show_more]
Our Premier client is looking for an.The person applying to this position.Four or Five Star and / or Four-Five Diamond hotel experience.
FORBES CUSTOMER EXPERIENCE is a plus.Assistant Front Office Man...[show_more]
Charleston ENT & Allergy has an immediate needs for friendly, compassionate, and efficient Front Desk Associates for our busy medical practice.
As the first point of contact for our patients and...[show_more]
The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands set within the exclusive waterfront community of Kiawah River.
Named after a beautiful local shorebird, this...[show_more]
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in / out, and reserving rooms.
PTO program, points based bonus, daily pay, an E...[show_more]
Do you want to work at an island escape with 24 / 7 ocean views, frozen drinks, fresh coastal cuisine, and blissed-out beach vibes?.
Submit your application for our.Center St, Folly Beach, SC 29439.MA...[show_more]
Ashley River Classical Academy (ARCA) is hiring founding staff members to support its teachers, students, and families when it opens in Charleston, SC, in August 2025.
ARCA is a tuition-free, public...[show_more]
The Mark Creasy Agency is seeking an enthusiastic and driven Insurance Agent to join our vibrant team in Goose Creek, South Carolina.
As a pivotal member of our agency, your role will involve connec...[show_more]
Assistant Front Office Manager.The primary role of the Assistant Front Office Manager position is supervising all front office staff while providing efficient, friendly, and excellent customer serv...[show_more]
Hotel Front Desk Agent
TownePlace Suites by Marriott • Charleston, SC, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Certified Travel Agent
Sweet Carolina Travels • Charleston, SC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Luxury Real Estate Sales Agent
Matt O'Neill Real Estate • Goose Creek, SC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Real Estate Sales Agent
The Brian Beatty Team • Charleston, SC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Real Estate Sales Agent
RE / MAX LRG • Charleston, SC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Leasing Agent
Capstone Properties, LLC • North Charleston, SC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Front Desk Agent
InnVentures • North Charleston, SC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Front Desk Agent
Comfort Inn Charleston Downtown • Charleston, SC, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Guest Service Agent (Part Time) - Home2 Suites Charleston / Daniel Island
South Carolina Staffing • Charleston, SC, US
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Front Desk Agent
Charlestowne Hotels • Charleston, SC, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Assistant Front Office Manager (onsite in Charleston SC)
B&B Hospitality Staffing LLC • Charleston, SC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Medical Front Desk Associate (Charleston Area Offices)
Charleston ENT & Allergy • Charleston, SC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Front Desk Agent (Part-Time)
The Dunlin • Johns Island, SC, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Front Desk Agent
DoubleTree Charleston Riverview • Charleston, SC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Guest Services Agent
Avocet Hospitality Group • Folly Beach, SC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
ARCA Front Office Receptionist
American Classical Education • Charleston, SC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Insurance Agent
Mark Creasy Agency • Goose Creek, SC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Assistant Front Office Manager
Beemok Hospitality • Charleston, SC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]