Dialer System Specialist (Configuration)

WHAT WE DO: LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single-store front in Van Nuys into the largest auto title lender in California.

ABOUT THE POSITION

We're seeking a Dialer Configuration Specialist to optimize our call center performance. You'll co-manage our predictive dialer system, track real-time metrics, and collaborate with cross-functional teams to boost efficiency-all while ensuring compliance with legal and internal policies.

What You'll Do

• Monitor, configure, and maintain dialer campaigns and call strategies
• Make real-time adjustments to improve agent contact and file reach rates
• Analyze campaign performance and share actionable reports
• Collaborate with operations, compliance, and IT teams to align dialer tactics with business goals
• Support special projects and provide assistance to leadership as needed

What You Bring

• 2+ years administering auto-dialer campaigns
• Experience with dialer tools (Genesys preferred) and SQL reporting
• Strong analytical, critical thinking, and communication skills
• Understanding of FDCPA, TCPA, and industry regulations
• High school diploma or GED required
• Background in financial services or unsecured debt collections are a plus.
• Experience with Microsoft Access, Excel, and SQL Server Management Studio are a plus.

THE LOANMART DIFFERENCE:

• Hybrid work schedule- usually three days at home (if you prefer) and two days in-office (Tuesdays and Wednesdays, with some variance for training, performance, and month-end). Offsite Saturday shifts may be required periodically.
• Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
• Well fed-employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered lunches every Tuesday.
• Health matters- We offer top tier medical, dental, vision plans. Free life Insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs
• Multiple paid time off programs.

WORKING AT LOANMART: Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.

To learn more about the loans we market and service, visit our websites at https://www.800loanmart.com/ and https://www.choicecash.com/.

Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position.

California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. https://loanmart.applicantpro.com/pages/CCPA_California/ - https://loanmart.applicantpro.com/pages/CCPA_California/ .