EVC Recovery Coordinator

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

EVC Recovery Coordinator

Are you looking for a challenging career and not just a job? Do you like new challenges and digging into details? Join our dynamic, results-driven team where you can provide extraordinary customer service to our travel industry partners.

Experience and qualifications:

• High-reaching individual with an ambitious attitude

• Attention to detail, organized, efficient and ability to multi-task

• Analytical, strong negotiation and problem-solving skills; the ability to quickly determine and explain a situation

• Ability to professionally communicate easily understood information through verbal and written communication

• Research oriented with strong documentation skills

• Experience working with business clients and internal teams

• Can easily navigate multiple systems with ease

In this role you will:

• Obtain work from assigned queues

• Respond to hotel partner inquiries and questions regarding overcharges disputed to secure credits from the partners back to our EVC cards within established timelines (SLA’s)

• Monitor and maintain work queue to ensure cases do not exceed our recovery timelines

• Complete work effectively and efficiently to achieve department metrics

• Maintain accurate contact information for hotel properties

• Cost modification requests when needed

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. .

The total cash range for this position in Springfield is $34,000.00 to $47,500.00. Employees in this role have the potential to increase their pay up to $54,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.