Consulting Program Manager

The Consulting Program Manager will be responsible for overseeing the planning, execution, and successful delivery of consulting projects across multiple clients. This role requires a strategic thinker with strong leadership skills who can manage complex, multi-stakeholder programs, ensure client satisfaction, and drive continuous improvement. The Consulting Program Manager will work closely with clients, internal teams, and stakeholders to deliver high-quality consulting services that align with business objectives.

Key Responsibilities :

Client Engagement : Act as the primary point of contact for the client, building strong relationships with key stakeholders across business and technology functions. Understand the client’s objectives and ensure the program aligns with their strategic goals.

Program Leadership : Lead the end-to-end delivery of complex programs, including assessment, design, implementation, and optimization. Develop a clear program roadmap, define milestones, and manage the program’s scope, budget, and timeline to ensure successful outcomes.

Program Execution : Apply proven program management methodologies and governance frameworks to ensure consistency, transparency, and control. Balance strategic vision with tactical execution to deliver measurable business results.

Process Improvement : Design and implement standardized processes that improve delivery performance, increase efficiency, and reduce risks. Work with client teams to embed new ways of working into daily operations.

Risk Management : Identify potential risks and issues throughout the program lifecycle. Develop mitigation strategies and work with client stakeholders to address challenges proactively.

Performance Measurement : Establish metrics and KPIs to measure program success. Provide regular reports and updates to client leadership, highlighting progress, risks, and opportunities for improvement.

Team Leadership : Lead and motivate cross-functional teams of consultants, analysts, and subject matter experts. Ensure team alignment with program goals and deliverables, and foster a collaborative, results-driven culture.

Change Management : Partner with change management resources to drive the organizational and operational change necessary for program success. Support client teams through training, communication, and stakeholder engagement.

Qualifications :

• Minimum of 7–10 years of experience in program management within a consulting or professional services environment.
• Proven ability to lead complex, multi-year programs, delivering measurable improvements in business performance, operational efficiency, or customer experience.
• Excellent client-facing skills with the ability to build trusted advisor relationships at all levels of an organization.
• Strong leadership, communication, and interpersonal skills with the ability to influence and align diverse stakeholders.
• Demonstrated experience managing multiple priorities in a fast-paced, dynamic environment.
• Project Management Professional (PMP) or equivalent certification preferred but not required.
• Experience with large-scale transformation programs, technology implementations, or process optimization initiatives is highly desirable.
• Experience with big four consulting firms a bonus
• Willingness to travel to client sites as needed.

This is a full-time salaried W2 position with our company, including very competitive benefits and a great team to work with!

Andrew Reise Consulting is a leading provider of customer experience solutions. We are committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships.

Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their bottom-line . We start with strategy, but recognize the value of excellence in delivery. Our experienced consultants anticipate critical situations and are prepared to combat the typical pitfalls of customer experience programs. Above all else , we believe in solving problems, and are prepared to take on the most complex issues standing in the way of our client’s customer experience goals.

Andrew Reise is an equal opportunity employer.  We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.