A company is looking for a Family Health Advocate - Remote.
Key Responsibilities
Assist members with inquiries related to eligibility, benefits, claims, and provider searches
Coordinate issue resolution with providers and payers, including claims adjustments and grievances
Provide proactive care guidance and education to members regarding health programs and procedures
Required Qualifications
High school / GED diploma
2-year associate's degree in healthcare / health sciences or equivalent experience
Experience in roles such as Health Guide, Medical Assistant, or Pharmacy Technician
Customer service experience in a healthcare setting
Experience resolving high-level customer service issues
Family Advocate • Reno, Nevada, United States